TERMS AND CONDITIONS
Last Updated: June 2025
Agreement to Terms
By accessing or using the services provided by Deosh Group ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.
Description of Services
We provide specialized business and technology services including but not limited to:
Cybersecurity Threat Awareness and Preparedness
Business Continuity Management
Data Analysis Services
Project Management Solutions
Agile & Scrum Coaching
Related consulting and advisory services
Service Availability
Best Effort Basis
All services are provided on a "best effort" basis. We strive to maintain high service availability but do not guarantee uninterrupted service.
Scheduled Maintenance
We reserve the right to perform scheduled maintenance that may temporarily affect service availability. We will provide reasonable notice when possible.
Emergency Situations
In emergency situations, we may need to interrupt services without prior notice to prevent damage to systems or data.
Client Responsibilities
Information Accuracy
You are responsible for providing accurate and complete information necessary for service delivery.
Cooperation
You agree to cooperate with our technicians and provide reasonable access to systems and facilities as needed.
Backup Responsibility
You are solely responsible for maintaining adequate backups of your data and systems.
Compliance
You agree to comply with all applicable laws and regulations in connection with your use of our services.
Payment Terms
Fees
Service fees are as specified in your service agreement or as quoted for specific projects.
Payment Schedule
Payment is due within 30 days of invoice date unless otherwise specified.
Late Payments
Late payments may incur additional charges and may result in service suspension.
Disputed Charges
Any billing disputes must be reported within 30 days of the invoice date.
Limitation of Liability
Disclaimer of Warranties
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OUR SERVICES.
Maximum Liability Cap
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
Data Loss
WE ARE NOT RESPONSIBLE FOR ANY DATA LOSS, CORRUPTION, OR DAMAGE THAT MAY OCCUR DURING SERVICE DELIVERY. CLIENTS ARE SOLELY RESPONSIBLE FOR MAINTAINING ADEQUATE BACKUPS.
Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
Your use of our services
Your violation of these Terms
Your violation of any applicable laws or regulations
Any third-party claims related to your systems or data
Confidentiality
Mutual Confidentiality
Both parties agree to maintain the confidentiality of information disclosed during the course of service delivery.
Exceptions
Confidentiality obligations do not apply to information that is publicly available or required to be disclosed by law.
Intellectual Property
Ownership
All intellectual property rights in our services, methodologies, and materials remain our property.
License
We grant you a limited, non-exclusive license to use our services solely for your internal business purposes.
Service Termination
Termination by Either Party
Either party may terminate services with 30 days written notice.
Immediate Termination
We may immediately terminate services if:
You breach these Terms
You fail to pay fees when due
Your actions pose a security risk
Effect of Termination
Upon termination, you must immediately pay all outstanding fees and return any Company property.
Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
Privacy and Data Protection
Data Collection
We collect only the minimum data necessary to provide our services.
Data Security
We implement reasonable security measures to protect your data, but cannot guarantee absolute security.
Data Retention
We retain data only as long as necessary for service delivery and legal compliance.
Dispute Resolution
Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Arbitration
Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the ADR Institute of Ontario.
Jurisdiction
Any legal proceedings not subject to arbitration shall be conducted in the courts of Ontario, Canada.
General Provisions
Entire Agreement
These Terms constitute the entire agreement between the parties and supersede all prior agreements.
Modifications
We may modify these Terms at any time by posting updated Terms on our website. Continued use of our services constitutes acceptance of modified Terms.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
Assignment
You may not assign these Terms without our written consent. We may assign these Terms without restriction.
Survival
Provisions that by their nature should survive termination shall survive, including but not limited to limitations of liability, indemnification, and dispute resolution.
Contact Information
For questions about these Terms, please contact us at:
Deosh Group
Hamilton, Ontario
Canada
Email: Legal@deoshgroup.com
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.