REFUND POLICY
Last Updated: June, 2025
At Deosh Group, we are committed to delivering high-quality professional services and ensuring client satisfaction. This Refund Policy outlines our approach to refunds and service adjustments for our subscription-based services.
Deosh Group provides professional consulting and advisory services including:
Cybersecurity Threat Awareness and Preparedness
Business Continuity Management
Data Analysis Services
Project Management Solutions
Agile & Scrum Coaching
and more...
As a service-based business, our deliverables consist of professional expertise, consultation, analysis, coaching, and strategic guidance rather than physical or digital products that can be "returned."
Subscription Services
Monthly Subscriptions
Cancellation: You may cancel your monthly subscription at any time with 30 days written notice
Effective Date: Cancellation becomes effective at the end of your current billing cycle
No Pro-rata Refunds: Monthly subscription fees are non-refundable once the billing cycle has commenced
Final Month: You will continue to receive services through your final paid month
Annual Subscriptions
Cancellation: Annual subscriptions may be cancelled with 60 days written notice
Effective Date: Cancellation becomes effective at the end of your current annual term
No Partial Refunds: Annual subscription fees are non-refundable regardless of usage or early termination
Service Continuation: Services will continue through the end of your paid annual term
One-Time Project Services
Project Milestones
Milestone-Based Billing: Projects are typically billed based on agreed milestones or deliverables
Completed Work: Fees for completed milestones and delivered services are non-refundable
Ongoing Projects: For projects in progress, refunds may be considered only for work not yet commenced
Custom Consulting
Hourly Services: Time-based consulting fees are non-refundable once services have been rendered
Preparation Time: Fees for preparation, research, and planning activities are non-refundable
Service Quality Commitment
Our Promise
We are committed to:
Issue Resolution: Working directly with you to address any service concerns or dissatisfaction
Service Adjustments: Modifying our approach or deliverables to better meet your needs
Additional Support: Providing extra guidance or clarification at no additional cost
Corrective Measures: Implementing improvements based on your feedback
Escalation Process
If you are dissatisfied with our services:
Direct Communication: Contact your assigned consultant or project manager immediately
Management Review: Issues will be escalated to senior management within 48 hours
Resolution Plan: We will develop a specific action plan to address your concerns
Follow-up: Regular check-ins to ensure satisfaction with corrective measures
Exceptional Circumstances
Service Credit Consideration
In rare cases where we fail to deliver agreed-upon services due to our error or negligence, we may provide:
Service Credits: Applied to future invoices
Additional Services: Provided at no charge to remedy deficiencies
Extended Support: Beyond normal scope to ensure satisfaction
Qualifying Conditions
Service credits may be considered only when:
We have materially failed to deliver core agreed-upon services
The failure is directly attributable to Deosh Group's actions or omissions
The client has provided reasonable opportunity for us to remedy the situation
Written notice of the issue was provided within 30 days of the service delivery
Non-Refundable Scenarios
The following are explicitly non-refundable:
Change in Business Needs: Your business requirements or priorities change. This often requires a new analysis and consequently, updated billing
Internal Decisions: Changes in your internal team, budget, or strategic direction
External Factors: Market conditions, regulatory changes, or other external influences
Completed Services: Any services that have been fully delivered as agreed
Third-Party Costs: Expenses incurred on your behalf with external vendors or tools
Training Sessions: Live or recorded training sessions that have been conducted
Custom Reports: Analytical reports and documentation that have been delivered
Payment Processing
Credit Card Chargebacks
Direct Resolution: We encourage direct communication before initiating chargebacks
Documentation: All chargeback disputes will be supported with service delivery documentation
Account Suspension: Accounts may be suspended pending chargeback resolution
Processing Fees
Transaction Costs: Payment processing fees are non-refundable
Administrative Charges: Bank fees and administrative costs associated with refund processing may be deducted from any approved credits
Cancellation Process
How to Cancel
To cancel services or subscriptions:
Written Notice: Send written notice to info@deoshgroup.com
Account Details: Include your account information and service details
Effective Date: Specify your desired cancellation date (subject to notice requirements)
Confirmation: We will confirm receipt and effective cancellation date within 5 business days
Data and Deliverables
Access Period: You will retain access to delivered materials for 90 days post-cancellation
Policy Updates
Modifications
We reserve the right to update this Refund Policy at any time
Changes will be posted on our website with the updated effective date
Continued use of our services constitutes acceptance of policy modifications
Material changes will be communicated via email to active subscribers
Grandfathering
Existing subscribers will be subject to policy updates upon their next renewal
One-time projects will be governed by the policy in effect at the time of service agreement
Contact Information
For questions about this Refund Policy or to discuss service concerns:
Deosh Group
Email: info@deoshgroup.com
Address: Hamilton, ON Canada
Business Hours: See contact page
Response Time: We respond to all inquiries within 2 business days
This Refund Policy is part of our overall Terms and Conditions. By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy. We reserve the right to update our refund policy at any time.